Last updated 5 October 2026

1Introduction

Welcome to KEFI Home Healthcare. These Terms and Conditions govern the use of our home healthcare services. By availing our services, you agree to abide by these terms. If you do not agree with any part of these terms, please do not use our services.

2Services Provided

KEFI Home Healthcare provides professional home healthcare services, including but not limited to:

  • Nursing care at home (elderly care, wound care, chronic disease management, tracheostomy care, post-stroke care, post-surgical care, post-knee surgery, post-hip surgery, and post-transplant care)
  • Critical care nursing at home
  • Physiotherapy at home
  • Doctor visits at home
  • Medical equipment rental
  • Lab tests at home

3Eligibility

Our services are available to individuals who require medical care at home. By availing our services, you confirm that you are legally eligible to enter into this agreement.

4Appointment and Scheduling

  • Appointments can be scheduled by phone on +91 93459 27227 or by email at info@kefihealthcare.com.
  • Any changes or cancellations must be communicated at least 24 hours in advance.
  • Emergency services are subject to availability.

5Payment and Billing

  • Payment for services must be made in full before or at the time of service, unless otherwise agreed.
  • We accept payments by cash, online transfer, or other approved payment methods.
  • Any additional charges incurred during service will be communicated to the client and must be settled immediately.

6Cancellation and Refund Policy

  • Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.
  • Refunds, if applicable, will be processed within 7 working days.

7Patient Responsibilities

  • Clients must provide accurate medical history and other necessary details.
  • Any prescribed medications must be provided by the client or their guardian.
  • The patient or their caregiver must be present during service delivery if required.

8Limitation of Liability

KEFI Home Healthcare and its employees strive to provide the best possible care. However, we are not liable for any:

  • Adverse reactions to treatments or medications
  • Unforeseen complications arising during or after service
  • Loss or damage of any personal belongings during service

9Confidentiality and Privacy

  • Patient information will be handled with strict confidentiality.
  • We comply with applicable data protection laws to ensure the privacy of our clients.

10Termination of Services

We reserve the right to terminate services if:

  • There is any abuse or harassment toward our staff
  • False medical information is provided
  • Payments are not made as per the agreed terms

11Amendments

KEFI Home Healthcare reserves the right to modify these terms at any time. Updated terms will be available on our website or communicated to clients.

12Contact Information

For any queries regarding these Terms and Conditions, please contact us at:

By availing our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.