Last updated 5 October 2026

1Introduction

KEFI Home Healthcare is committed to protecting the privacy and confidentiality of our clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information.

2Information We Collect

We may collect the following types of personal information:

  • Name, address, phone number, and email address
  • Medical history and health-related information
  • Payment and billing details
  • Emergency contact information

3How We Collect Information

We collect information through:

  • Direct interactions (phone, email, or in-person consultations)
  • Online forms and appointment bookings
  • Medical reports and referrals from healthcare professionals

4Purpose of Data Collection

We use the collected information to:

  • Provide personalised home healthcare services
  • Schedule and manage appointments
  • Process payments and issue invoices
  • Communicate service updates and medical advice
  • Ensure compliance with legal and regulatory requirements

5Data Sharing and Disclosure

We do not sell, rent, or trade personal information. However, we may share information:

  • With authorised medical professionals involved in patient care
  • With third-party service providers assisting with billing and operations
  • As required by law, court order, or regulatory authorities

6Data Security

We implement appropriate security measures to protect personal information from unauthorised access, loss, or misuse. However, no online transmission or electronic storage is 100% secure.

7Retention of Personal Information

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

8Patient Rights

Clients have the right to:

  • Access their personal information
  • Request corrections to inaccurate data
  • Withdraw consent for data processing (subject to legal obligations)
  • Request deletion of personal data (where applicable)

9Cookies and Online Tracking

Our website may use cookies to enhance user experience and collect analytical data. Users can manage cookie preferences through browser settings.

10Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

11Policy Updates

KEFI Home Healthcare reserves the right to update this Privacy Policy. Changes will be communicated via our website or direct notifications.

12Contact Information

For any queries regarding this Privacy Policy, please contact us at:

By availing our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.